Jeffan Shipping & Return Policies
We ask that you review your order carefully, as it cannot be easily modified once submitted. Orders are treated in a first come first serve basis, are subject to stock availability. Failure to meet minimum order requirements for shipment may result in delay or cancellation of your order.
Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and an approximate order total.
Jeffan products are made of natural and/or sustainable materials. Any variation in color, finish, or texture is not a defect and should be considered part of the product’s natural beauty and uniqueness.
Shipping FOB: Chattanooga, TN
Jeffan will only ship to commercial addresses. If a residence is selected, applicable residential charges will be added to invoice.
International and non-contiguous US states and territories: A freight forwarder must be provided for shipment.
Freight percentage is based on total amount of order submitted and shipping zone. Percentage indicated applies to the entire order. Back ordered items ship at same percentage as original order. Additional accessorial fees such as liftgate, inside delivery, appointments, re-delivery, ferry access, hand unload request and residential are not included and will be added as an accessorial fee ( white glove service is not offered at this time).
All freight estimates are based on information provided by the customer, any additional freight charge(s) billed by carrier upon delivery are customer’s responsibility and will be billed accordingly. (i.e., lift gate services, call ahead, or re-consignment fees)
Third party shippers can be utilized on a qualifying basis.
Third party shipping- customer must provide their own carrier BOL or Account # if using Jeffan BOL.
Once the customer provides the account number for carrier, the shipper must pick up in Chattanooga, TN. Orders must be paid for prior to shipping or pickup.
Jeffan no longer charges a 15% ocean surcharge as of October 2022.
Customer Pick Up in Chattanooga
Customers must schedule their own pick-up 48 hours in advance. Do not schedule pickup of your items until you have received written notification that your order is ready. If items are not picked up within 5 business days of notification, your order will be Returned to Inventory, and you account will be charged 15% of the order total, not to be less than a $75.00 restocking fee.
We do not accept returns unless an item is damaged or you have prior written authorization. If a return is necessary without a defect to your item, you will be solely responsible for all freight-related fees. There will be a 30% re-stocking fee on your returned items. ALL items must be sent back in original packaging and boxes, if items arrive at our warehouse damaged you will be responsible for the cost of those items and filing any claims with the shipping company.