Jeffan Ordering Policies

Disclaimer:

We ask that you review your order carefully, as it cannot be easily modified once submitted. Orders are treated in a first come first serve basis, are subject to stock availability. Failure to meet minimum order requirements for shipment may result in delay or cancellation of your order. Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and an approximate order total.

Wholesale Trade Only

All accounts must provide a copy of their retail sales permit or business license. Jeffan will also require a signed tax exemption certificate. Orders will not be processed or shipped without tax documents on file.

Minimums

Retailer minimum orders: $750 (freight program applicable, some restrictions may apply)

  • Retailer minimum reorder: $750
  • Retailer below minimum order: $100 under minimum fee, and 15% surcharge on the actual freight will be applied

Designer minimum orders: $1,200 (qualifies for freight program, some restrictions may apply)

  • Designer minimum reorder: $1,200
  • Designer below minimum order: $100 under minimum fee, and 15% surcharge on the actual freight will be applied
*Designers can qualify for wholesale pricing once they reach a qualifying amount of $5,000 annually. This qualification must be met at the end of each year to qualify for wholesale pricing the following year. Designers can opt-in at once at any time with an initial order of $5,000.

Back Orders

It is always our goal to ship orders as complete as possible when you order. Once an order is 80% fulfillable, the order will be processed and shipped. If items are backordered and meet our minimum, they will be shipped when they become available. Any backorders under $750.00 will be automatically cancelled.

Custom Order

Our wall prints are not applicable for discounts. These items are denoted by an * (asterisk) on the website. Customer agrees that once the order is placed, the order is final. Cancellations will not be accepted, and all items are non-returnable.

Pricing Policy

Jeffan International makes every effort to monitor and enforce the retail pricing guidelines and may choose to discontinue doing business with any non-compliant retailer as outlined in the Jeffan International Minimum Advertised Pricing (MAP) Policy. The retailer may always choose to price goods above the Keystone Pricing if desired.

  • Minimum Suggested Retail Price (SRP) or Keystone Price = wholesale cost x 2
  • Average retail price = wholesale cost x 2.25

Payment

Credit cards: Mastercard, Visa, and American Express.
1% Surcharge will be billed for the use of AMEX. No additional charge for Visa or MC.
Net 30: with approved credit.
Initial approval process takes 7-10 days provided all information is received via credit sheet.
Bank Wire: $25 bank wire transfer fee

ACH: See form.

Order Confirmation & Cancellations

It is the customer’s responsibility to review the order for accuracy and report any discrepancies in the product, quantity, and/or shipping information within 24 hours. Changes and cancellations can only be made prior to processing or within 24-hour of placing your order, Once your order has been sent for packing, adjustments can not be made to your order. If you wish to cancel, you will be responsible for a 15% cancellation fee, with a minimum of $75.00. Please see our return policy if your order has already shipped.

*Jeffan Ordering Policies updated as of January 2024.