Jeffan Ordering Policies

Disclaimer:

We ask that you review your order carefully, as it cannot be easily modified once submitted. Orders are treated in a first come first serve basis, are subject to stock availability. Failure to meet minimum order requirements for shipment may result in delay or cancellation of your order. Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and an approximate order total.

Wholesale Trade Only

All accounts must provide a copy of their retail sales permit or business license. Jeffan will also require a signed tax exemption certificate. Orders will not be processed or shipped without tax documents on file.

Minimums

Retailer opening order: $750
Designer opening order: $750
Minimum to process via net 30: $750

Back Orders

It is always our goal to ship orders complete as you ordered. If an item is backordered, it will be shipped when available unless it is received in the Jeffan warehouse past the cancellation date. Any back order under $750 will be automatically canceled.

Custom Order

Our new custom order upholstery program and wall prints are not applicable for discounts. These items are denoted by an * (asterisk) on the website and product catalog. Customer agrees that all customer order is non-cancellable / non-returnable.

Pricing Policy

Jeffan International makes every effort to monitor and enforce the retail pricing guidelines and may choose to discontinue doing business with any non-compliant retailer as outlined in the Jeffan International Minimum Advertised Pricing (MAP) Policy. The retailer may always choose to price goods above the Keystone Pricing if desired.

  • Minimum Suggested Retail Price (SRP) or Keystone Price = wholesale cost x 2
  • Average retail price = wholesale cost x 2.25

Payment

Credit cards: Mastercard, Visa.
Net 30: with approved credit.
Initial approval process takes 7-10 days provided all information is received via credit sheet.
Bank Wire: $25 bank wire transfer fee

Order Confirmation

It is the customer’s responsibility to review the order for accuracy and report any discrepancies in the product, quantity, and/or shipping information within 24 hours. If your order has not yet been processed and sent to our warehouse for packing, we may be able to cancel or adjust your order. However, if your order has been processed and sent to our warehouse for packing, no adjustments can be made and if you wish to cancel, you will be responsible for a 10% cancellation processing fee with a minimum of $75. If the product has shipped, our return policy will apply.

Cancellations

We encourage all orders to have a cancellation date. Orders and backorders will be filled as product is available unless cancellation date is noted. Cancellations should be requested at least 7 days prior to ship date, submitted via email.