Jeffan FAQs

How do I open an account with Jeffan?

Visit the registration page linked at the top right corner of the website to register and submit a copy of your resale certificate to customersupport@jeffan.com. You can also download the Resale Certificate form below and submit it to customersupport@jeffan.com. Your information will be reviewed, and you will receive a confirmation email once approved.

How can I check pricing?

To see prices, you must first register on the website.

How can I check inventory?

Click on the item you are interested in and look for the field called “Qty Available.”

Is there a minimum for ordering?

Minimums for initial orders and re-orders are $750. We cannot ship orders below $750; this also applies in cases with back ordered items.

How do I order?

  1. Login/Register on the website.
  2. Add items to your cart.
  3. Enter your payment information.
  4. Proceed to checkout.

What does "LS" mean in the product description?

"LS" stands for last season which means once these items are out of stock, we will not be stocking them anymore.

What payment methods do you take?

We take Visa and Mastercard. We do not take American Express or Discover at the moment.

Where is my order shipped from?

Orders are shipped from our warehouse in Chattanooga, TN.

How much is shipping?

Shipping is calculated based on your order size and location. You may qualify for a freight discount based on your order total and delivery location.

How will my order ship?

Most of our freight shipments are delivered via Saia or Averitt. Note that it can take up to 14 days to receive your order from the requested ship date.

What if my order is damaged?

Please download the Jeffan Claims Form below and submit the form, images, and a brief description of the damage to customersupport@jeffan.com within 10 days of delivery. Any damage to boxes or packaging must be noted on the proof of delivery and given to the freight company at the time of delivery. Refer to our Terms & Conditions for more details regarding freight damages.

How do I return an item?

We do not accept returns unless an item is damaged. Please email customersupport@jeffan.com if your item is damaged.

CONTACT DETAILS

1307 East Main Street, Suite 1
Chattanooga, TN 37404

P: 423-622-0180
F: 423-622-0182
customersupport@jeffan.com