Damages & Returns
The customer is responsible for inspecting all packages before accepting. Any damage to the boxes or packaging must be noted on the carrier Bill of Lading and must be given to the freight company at the time of delivery. Pictures of damage are required in processing damages and claims. Failure to inspect and note freight damages or missing items on delivery receipt will result in a denial of your claim.
All claims must be reported within 10 business days from delivery and must be submitted on the electronic Jeffan Claims Form.
The customer must provide a clear and detailed description on the claim form as well as all relevant images and a copy of the delivery receipt. Please allow 5-10 business days for the Jeffan Claims Department to process your claim.
Jeffan can be held responsible only for damages from the Jeffan Warehouse to the destination address provided.
Returns are not accepted without prior approval. Returns must be in original packaging and freight is to be arranged by the customer. Once the return is received it will be inspected to ensure it has been delivered in the original condition in original boxes. All returns will be charged a 30% restocking fee.
Your sole and exclusive remedy is a store credit.